Frequently Asked Questions
What is Thalza's Beauty returns policy?
You have the right to cancel your order within 30 days of receiving it. You then have an additional 30 days to return the product. Once we receive the item in good condition, we will issue a full refund, excluding return postage costs.
Are there any costs associated with returning products?
Yes, customers are responsible for return postage costs. We strongly recommend using a tracked service, as Thalza Beauty cannot be held responsible for lost or untraceable returns. For more details, please refer to our full Returns Policy.
How long does it take to process my return?
Once we receive your return, we aim to process it within 5 working days, and no later than 14 working days. You will receive an email confirmation once the return has been completed.
Orders & Delivery
What are the delivery times and charges?
We offer free standard delivery. Orders are usually delivered within 8–15 working days to the UK, Australia, United States and Canada. This includes a processing time of 1–4 working days and shipping time of 7–11 working days, depending on the destination. Please note, delivery times do not include any potential delays due to customs or local postal services. Full details are available at checkout or in our Order & Delivery Policy.
Does Thalza Beauty offer international shipping?
At this time, we only ship within the UK, Australia, United States and Canada. This allows us to maintain high standards in delivery reliability and customer service.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number. You can use this number on our Track Your Order page to check the status of your delivery.
What should I do if my order hasn’t arrived on time?
If your order is delayed, please allow an additional 1–2 working days for updates. If you still haven’t received it, contact us at info@thalzabeauty.com, and we’ll assist you promptly.
Payments
Which payment methods are accepted?
Thalza Beauty accepts a wide range of payment methods including:
• Visa
• PayPal
• MasterCard
• Maestro
• American Express (Amex)
• Discover
• Diners Club
• UnionPay
Available payment options will be shown during checkout. For more details, please see our Payment Policy.
Will I receive an invoice for my order?
Yes, an invoice will be emailed to you automatically once your order is completed.
Are there any additional fees for certain payment methods?
Generally, no additional fees are applied for using your preferred payment method. Any applicable charges will be clearly shown at checkout before you complete your purchase.
What should I do if there’s a payment error?
If you believe there has been a payment error, please contact our customer service team immediately for assistance.
Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: 11AM - 3PM